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There is something unique a peculiar about the place in the hierarchy of a business that an IT project manager occupies.  In many ways, both IT professionals and the business tier or management see project managers as the "guy behind the curtain" in the Wizard of Oz.  To upper management, IT management is able to take that mysterious and strange bunch of technical wizards and use their magic to cure all of the ills that the business suffers and make the organization wealthy beyond its wildest imagination.  To IT technical workers, management has the magic to turn their worlds into technical heaven and make the upper business management go away and quit bugging them.

For the most part, people who make it to the project management level deserve to be there.  You have to know IT well to succeed at the project management level.  If you don't have an in depth knowledge of the technology and what your technical team can deliver, you cannot represent them to management.  IT project managers also must be able to converse in business terms with the sponsors who make projects happen.  Without projects, IT cannot thrive to show off their technical wizardry.  And IT project managers must understand the project management methodology whether that is expressed in the formalized PMI model or in the old fashioned SDLC approach to the discipline.

But even if all of these wonderful qualities are well represented in a project manager, it is easy to trip up in performing this important business and IT function.  That is because very often there is a missing link in the requirements for a good project manager.  It is this missing link that is the biggest culprit in how often run away projects take off and chew up corporate and IT resources.  It is this missing link that causes projects to fail, money to be wasted and trust to break down between IT and corporate management.  This missing link is nothing more than good old common sense combined with what the cowardly lion was missing in that story of the Wizard of Oz - Courage.

Upper management in a business are very good at dreaming big dreams.  There is a mythology to managing a business at the top tier that somehow if they snap their fingers and throw enough money at it, just about anything can be made to happen by their technical gurus.  At the same time, the technical teams that thrive in corporate environments also foster a mythology that if enough money is thrown at them, there is no magic they cannot produce. 

Both of these fantasies are just that - mythology and it is up to project management to bring everybody down to earth so they know exactly what they can do and on what time frame and at what cost.  But if project managers do their jobs and only launch projects that have a strong potential of success, they will enjoy that high success rate that means a successful career.

Project managers are evaluated on one thing and that is their ability to deliver successful projects.  But that evaluation standard is itself flawed.  There should be another tier of evaluation and that is how often a project manager helps the business avoid making a disastrous mistake by using intelligent and well executed project evaluation before funds are allocated and valuable IT resources squandered on projects that are doomed from the start.

Any project manager who has been in the business for any length of time knows that the most important steps in the processes of project development are the needs analysis, the feasibility study and the requirements definition steps.  It is in these steps that flaws in the project definition should surface that can stop runaway projects from ever getting past the definition process.  But for those steps to save the company from disastrous mistakes, a project manager must be empowered to speak the truth about projects that have fatal flaws and then the courage to tell upper management the truth.

It is the inability to speak plainly to the most powerful people in the upper management tier that is the missing link in IT project management.  The idea that upper management can "mandate into existence" a solution that is doomed to failure that causes run away projects to be launched because middle management is afraid to lay it on the line that a project is a bad idea and that the risks are too high in launching a project that has little chance of success.

The culpability with the weakness in project management that keeps middle management from being able to "lay it on the line" with project sponsors is not entirely with the project management tier.  Upper management must also come to understand that sometimes the right answer to a project request is "no".  If a project manager returns after performing a well executed project evaluation phase and the verdict is the project is a bad idea, is not cost justified or is simply not technically feasible, that performs a value for the company that is just as valuable as completed projects.

Upper management needs to empower IT management to be honest about what can be done and what should be done.  A negative report on the potential of a project to perform to expectations or a negative potential of a project idea does not mean that IT management is lazy.  IT project managers live and breathe to produce successful projects for the company.  Project sponsors should embrace and reward a negative report just as much as they embrace a positive report or a successful project. 

Only when project managers can have the courage and are empowered to be that honest will they be able to do their jobs correctly.  But if the entire management team has that same courage to face the real world as it is, that will mean that projects that do go forward will be successful and use company resources wisely to make the organization more successful and more profitable.  Everybody wins when that happens.

We have gotten to the point that a PC or Laptop is almost a home appliance.  The technology changes and improves so rapidly these days that it is pretty much a given that you should plan to replace your computer every three years or less.  For a business, that can mean dozens of computers hitting the dumpster every year as they become obsolete.  That is a lot of junk with nowhere to go.

While we might be starting to view computer the way we look at any other appliance such as a microwave oven or an alarm clock, we cannot approach computer disposal with that same casual attitude.  For one thing, computers and their associated peripherals have toxic materials in them that will create an environmental problem if they are just dumped at the local garbage dump.  In this day and age, where all of us are trying to be environmentally conscious, we have to find a better way to get rid of an old computer. 

Dumping your old computer in the trash with the cat litter and milk cartons is the wrong way to throw away a computer.  So here are some considerations to keep in mind when it is time to upgrade your computing power so you put your old system out to pasture the right way.

• Think About That Hard Drive.

Most of us keep a huge amount of information on our computers.  You may have used a utility to move that information over to your new computer before you made it your primary system.  But you should be aware that if you just put that computer in the trash, that old hard drive is loaded with personal information about you that a hacker can have a field day with. 

If you used your computer for online banking or to access other secured accounts, that information may be stored in your internet settings or in downloaded transactions.  To be safe, you must find a way to secure that information before the computer leaves your possession. 

Now this doesn’t mean taking the old hard drive out of the computer and backing over it with the car.  But there are ways to wipe a drive clean or destroy it so it cannot be used by anyone after you get done with it.  Don’t make the mistake of just using Windows to delete those old files will do the trick.  Deleted files do not go away entirely.  The hard drive must be wiped clean sot here is no remnant of data on it at all. 

One way that some people suggest is to reformat the drive.  However, experts in protecting data will tell you that reformatting a drive is not sufficient for protecting data.  Instead, look into using a good "wipe disk" utility such as Norton Wipedisk which is part of the highly respected Norton Utilities or one of the other top programs for clearing old data such as Darik's Boot and Nuke,   Active Kill Disk, or PC Inspector.  You can also take advantage of the expertise of the installation people who set up your new computer so they can help you clean off that old drive before it is reused or disposed of.

• Recycle that Computer at Home

With a little advance planning, an old computer does not necessarily have to go away at all.  There are tasks it can do at home so it can continue to be part of the family at a diminished capacity.  To use it in this way, simply plan well in advance that you will replace your old computer before it crashes.  In this way, the old computer and all of its software will still be functional. 

Some families have found good use for an old computer by setting it up to run old computer games for the kids.  You can also devote an old computer as a place for family members to use word processing and spreadsheet software.  These applications are low demand so that old machine will be able to handle them for quite some time.  So if you keep your old friend around, you have a device to use for local computing and you don’t have to worry about the hard drive issue we just discussed.

• Don't Dump - Donate

Lots of charities can use a computer that is not this year's model but still has plenty of use in it.  Make some phone calls because many times a school might take the computer off your hands.  You can also find services that will take old computer and repair any problems and then provide them to service organizations that cannot afford new machines. 

This is a way for your old computer to do some good in the community, which makes you feel good.  You can also take a tax write off if you donate the computer to a recognized charity.  Just be sure the hard drive is clean as we discussed earlier because the risk of compromising your personal data is just as real even if you are being a Good Samaritan with your old computer.

• The Value of Parts

There is still some value in that old computer in the boards, the housing, the power supply and other components that made the machine so reliable all of those years.  With a little creative research, you can find computer refurbishers who will buy your old computer for a small payment and take the parts and find new uses for them. 

This is an especially good option for a business that has a lot of computers to get rid of because the services will usually come and get the old equipment, which saves you a lot of labor expense carting them off.  And it puts a little cash into the budget as well.  Once again, clean that hard drive or destroy it before it goes to any company that rebuilds electronic devices.  You just cannot be too careful.

• Let the Pros Do Their Jobs

Finally, if all else fails, turn to the professionals who make it their business to dispose of old computers.  There are services that will take that old machine and destroy it in an environmentally friendly way.  There may be a fee for this service but it is a smart way to go about getting rid of old computers that you can feel good about.  Many times these services will be able to guarantee that the old computer will be disposed off completely and to your satisfaction. 

Even with that guarantee, take the time to secure and clean that hard drive.  By knowing some of your options, you can find an acceptable way to get rid of that old machine that you are comfortable with and that won't cost you a lot of money.  And taking charge of this process is a lot smarter than putting the computer by the curb with your Christmas tree or trying to use it for a flowerpot.

A systems administrator has a big job.  The job description for systems administration seems to take in just about anything management can think up.  At the same time, systems administrators become very possessive of the systems they care for because every aspect of the operation of those systems is their job. 

In many ways, systems administrators are the real backbone of the computer industry.  It can be a thankless job but it is one that a true systems administrator can be proud of.  You work hard, you know your systems inside and out and you keep them running, which keeps the company running.  It’s a big job but you are up to the task.

Perhaps because systems administrators are held accountable for the functioning of their systems, it is easy to become defensive when part of your job is taken away by a subset of the discipline that seems to be unnecessary.  Capacity planning seems to seek to take away part of your job as a systems administrator.  Professional capacity planners are very aware of the perceived threat that they pose to systems administration personnel. 

But that tension does not need to be there because capacity planning can be the best thing that ever happened to a systems administrator.  Not only can a well developed capacity planning program take some of the stress off of the job of systems administration, it can help you justify upgrades and manage workloads because of the wealth of solid statistical information that good capacity planners can provide.

Capacity Planning Defined

Capacity planning is an IT discipline that is not well understood.  The title of the office is well chosen because the goal of a professional capacity planner is to help measure the performance of computer system to determine how much of the capacity has been used and if the capacity of the system is being well used.  The way capacity planners accomplish this goal is through statistical analysis and forecasting.  Detailed metrics about the performance of the computer systems and the applications being executed within a computer system are gathered by software modules that constantly collect these metrics and store them at a database level for evaluation.

The result are highly reliable models and statistical graphs that depict the capacity of a system on an hourly basis.  This is not opinion being graphed to accomplish the goals of a particular department.  A well developed capacity planning department is above the goals of managers or even the objectives or budget of the company.  The goals of capacity planning is to forecast when a computer system will need additional capacity and to help balance the load of computer systems when excess capacity is identified.

Friend Not Foe

Before capacity planning was defined as a separate discipline from systems administrators, the determination when a computer system was approaching capacity was done by the systems administration group.  Very often, this determination was done by "gut feel".  When you are responsible for the operation of a computer or a system of computers, you develop a feel for when the system is operating well and when it is bogged down.  You know the workloads that you are putting on a computer system and the kind of internal demands each workload requires to complete the work to be done. 

But too often, when a systems administrator goes to management to request more capacity for a system under his or her charge, that request is not received well.  Management may see the systems administrator as ambitious or unaware of the budget constraints of the business.  This is not the case but that is a perception that sometimes keeps systems administrators from being effective at providing systems that are adequate to the demands of the business now and certain to be capable of dealing with any growth planned for those systems in the future.

Capacity planning can give systems administrators the "teeth" it takes to graphically demonstrate that the capacity of the systems being used may become critical in a specific time frame based on projected use and growth.  Through graphic representation of existing usage and capacity and forecast models of when a system will exceed capacity, a good capacity planning program can get out ahead of a potential crisis level capacity shortage long before it happens. 

As a systems administrator, you know that you must begin to plan a systems upgrade long before you hit maximum capacity for your systems.  In fact, if you are hitting above 70% utilization for any critical processing time frame, you are at capacity and any increase in demand could represent a capacity crisis that could cause the systems the company depends on to fail to deliver as expected. 

This concept is sometimes hard to get across to the business level of management who are often a little stingy with buying more computer capacity based on the word of a systems administrator.  Capacity planning can give you statistical "proof" that a crisis is coming where the company will need computer support to accomplish its goals and that systems availability simply will not be there.  When capacity planning can provide evidence that you need that for the company to continue to grow and prosper, it must make an investment in computer power, that benefits systems administrators by giving them what they need to do their jobs.

In addition to proving or disproving that systems being used require additional horsepower, capacity planning can be an invaluable aid in load balancing.  Often a large business may operate many midrange or large computer systems and each of them have mission critical workloads that are automatically executed throughout the week.  Capacity planning can measure when maximum capacity is being used and the amount of resource each application is consuming. 

Applications often reserve a lot of resource capacity when they launch and then release some of that resource as they process their workload.  This means that very often a system that seems to be exceeding capacity and in need of an upgrade could benefit by targeted load balancing.  Capacity planning measurement can pinpoint how to do that load balancing.  By staggering when resource heavy applications start, you can often put a lot more work through a system without stressing the capacity of the unit because the jobs use and release their resources in cooperation with each other.  This is smart systems management and it is made possible when systems administrators are given the help of capacity planning measurement and reporting.

Systems administrators should see capacity planning help as an ally in providing the best support for systems performance.  Capacity planning does not seek to take away the authority or the decision making of systems administration experts.  Instead, capacity planning can support and make better the job of systems administration. 

When the two functions work together as partners, each succeeds.  But the ultimate winner is the business because it gets the best out of their computing resources.  In addition, the business has the assurance that when a capacity shortage looms, they will have plenty of time to prepare for it because they had the help of solid systems administration and expert capacity planners working together.